Secure payment & return

Payment methods

At Dalby Diamonds it is possible to pay via bank transfer and with credit cards. When paying an amount less than 25.000 Danish kroner either payment method can be chosen. Amounts larger than 25.000 Danish kroner must be transferred via bank transfer.

DALBY DIAMONDS A/S are certified through NETS (former PBS), which is a part of Teller A/S, to receive payment through our website. We utilize am approved and secure payment system encrypted with a SSL line directly to NETS. As soon as your card information is approved by NETS, the order is confirmed and the amount for the jewelry will not be transferred out of your account until the order is shipped for delivery.

It is possible to pay using both domestic and international credit cards, including:

  • Dankort, MasterCard, Visa, JCB, UnionPay, American express

Bank transfer directly to DALBY DIAMONDS must be made to the following account where no exigent fees will be added:

NORDEA BANK, reg. number: 2230, account number: 8979329491

Security

All personal data disclosed to DALBY DIAMONDS is strictly confidential and is stored in a secure private database at DALBY DIAMONDS only accessible by authorized personnel. The server containing your personal data is protected against unauthorized physical or electronic access. This protection includes an electronic firewall, anti-virus software and security updates, backup, employee education along with other measures ensuring the continued data security.

Return of goods

Private customers shopping on www.dalbydiamonds.com has 14 days full right of exchange of jewelry when bought as ready-made in one of our showrooms. We don’t return payment. This, however, is not including custom made jewelry tailored to the customer’s specific needs. In these instances, the right of withdrawal is forfeit as soon as the jewelry is in production. For more information, please see Terms of trade.